Effective Date: 27 May 2026

This Privacy Policy explains how Bingoo, operated by BLUE SKY PHONES CO. (L.L.C), collects, uses, stores, and protects your personal information when you use https://bingoo.ae.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. About Bingoo

Bingoo.ae is the eCommerce website and online retail platform owned and operated by BLUE SKY PHONES CO. (L.L.C), a Dubai-licensed electronics retailer operating under Commercial License No. 523902 and registered for VAT under TRN 100260318900003.

BLUE SKY PHONES CO. (L.L.C) has been operating in Dubai through physical retail since 2001. Bingoo.ae was launched in 2026 as our online retail platform.

Bingoo is an independent multi-brand electronics retailer in the United Arab Emirates.

We are committed to protecting customer privacy and handling personal data responsibly and securely in accordance with applicable UAE data protection laws.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order details and purchase history
  • Payment-related information, excluding full card details
  • IP address, browser type, device information, and usage data
  • Customer support communications
  • Account login details, if applicable

We collect information directly from you when you create an account, place an order, contact customer support, or interact with our website.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and delivering orders
  • Payment authorization and fraud prevention
  • Providing customer service and support
  • Sending order updates and service notifications
  • Improving website functionality and customer experience
  • Complying with legal, tax, and regulatory obligations
  • Preventing unauthorized access and protecting website security

Where permitted, we may send promotional offers or marketing communications. You may unsubscribe at any time through the link provided in our marketing emails or by contacting our support team.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract performance: To process and fulfill your orders
  • Legal obligation: To comply with UAE laws and regulations
  • Legitimate interest: To improve our services and prevent fraud
  • Consent: For marketing communications and optional features

5. Payment Security

Bingoo does not store complete payment card information on its servers.

Payments are securely processed through trusted third-party payment providers, including Stripe, Tabby, and approved banking partners. These providers process payment information according to their own privacy and security standards and comply with industry security standards such as PCI DSS.

6. Sharing of Information

We do not sell or rent customer personal information to third parties.

We may share limited information only where necessary to operate our business, including with:

  • Payment processors (Stripe, Tabby, banking partners)
  • Delivery and logistics partners (Aramex, NasEX, and others)
  • Website hosting and IT service providers
  • Customer support and communication tools
  • Analytics providers (such as Google Analytics)
  • Government or legal authorities when required by law

Shared information is limited to what is necessary for operational purposes. All third-party partners are required to handle personal information according to applicable privacy laws.

7. Cookies and Website Analytics

Bingoo uses cookies and similar technologies to improve website functionality, remember customer preferences, analyze website performance, and enhance user experience.

We may use the following types of cookies:

  • Essential cookies: Required for the website to function properly (e.g., shopping cart, login sessions)
  • Performance cookies: Help us understand how visitors interact with our website
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Used to deliver relevant advertising where applicable

We may also use third-party analytics tools such as Google Analytics and Meta Pixel to understand website usage and improve our services.

You may disable cookies through your browser settings, although some website features may not function properly.

8. Data Security

We apply reasonable technical and organizational measures to protect customer information, including:

  • SSL encryption for all data transmissions
  • Secure hosting infrastructure
  • Restricted internal data access
  • Fraud prevention monitoring
  • Regular security updates and reviews

However, no online system can be guaranteed to be completely secure. We encourage customers to use strong passwords and protect their account credentials.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services and fulfill orders
  • Comply with UAE legal and accounting obligations
  • Resolve disputes and enforce our agreements
  • Prevent fraud and protect our business interests

When personal information is no longer needed, it is securely deleted or anonymized.

10. Your Rights

Subject to applicable UAE laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally permitted
  • Object to or restrict certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of your personal data in a portable format

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

11. Children’s Privacy

Bingoo.ae is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to external websites or services, including brand pages, social media platforms, and partner websites. Bingoo is not responsible for the content, privacy policies, or practices of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

13. International Data Transfers

Your information is primarily processed within the United Arab Emirates. In some cases, certain service providers may process data in other countries (such as the United States for Google Analytics and Meta Pixel, or Europe for hosting services). When this occurs, we ensure appropriate safeguards are in place to protect your information.

14. Updates to This Policy

Bingoo may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Related Pages

16. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

BLUE SKY PHONES CO. (L.L.C) – Bingoo
Commercial License No. 523902
VAT Registration (TRN): 100260318900003
Shop No 2, Abdullah Mohammad Noor Saadat Building,
Al Khaleej Street, Al Murar, Deira, Dubai, United Arab Emirates

Customer Support Hours:
Monday to Saturday
10:00 AM – 9:00 PM (UAE Time)

Mobile / WhatsApp:
+971 50 800 8483

Telephone:
+971 4 397 9842

Email:
Info@bingoo.ae

By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.