Effective Date: 27 May 2026

This Shipping & Delivery Policy explains how orders placed on Bingoo, operated by Blue Sky Phones Co. L.L.C, are processed, shipped, delivered, picked up, and tracked.

By placing an order on https://bingoo.ae, you agree to the terms outlined in this policy.

1. Delivery Coverage

Bingoo currently delivers only within the United Arab Emirates.

UAE delivery coverage includes all Emirates.

2. Shipping Fees

Shipping fees are clearly displayed during checkout before payment is completed.

  • UAE shipping fee: AED 25
  • Free UAE shipping: Available on orders above AED 500
  • Store pickup: Free of charge

Shipping charges are non-refundable unless the issue was caused by Bingoo, such as sending the wrong item or confirming a delivery-related error from our side.

3. Order Processing Time

Orders are processed from Monday to Saturday during our working hours.

Order cut-off time: 12:00 PM UAE Time.

  • Orders placed before 12:00 PM may be dispatched on the same business day.
  • Orders placed after 12:00 PM may be dispatched on the next business day.
  • No dispatch is available on Sundays.
  • No dispatch is available during UAE public holidays.

During busy periods, promotions, public holidays, or courier delays, order processing may take longer than usual.

4. Estimated Delivery Time

Delivery times are estimates and may vary depending on courier operations, customer availability, address accuracy, and external delays.

  • United Arab Emirates: 1–2 business days

All UAE Emirates follow the same estimated delivery timeframe.

5. Delivery Partners

Bingoo works with trusted courier partners to deliver orders safely and efficiently.

Our delivery partners may include:

  • Aramex
  • NasEX

The assigned courier may vary depending on the delivery location and operational availability.

6. Order Tracking

Customers can track their orders through our order tracking page:

https://bingoo.ae/track-your-order/

You may also contact our WhatsApp support team for delivery updates and assistance.

7. Store Pickup

Bingoo offers free store pickup from our Dubai location.

Pickup address:
Blue Sky Phones Co L.L.C (Bingoo), Shop No 2, Abdullah Mohammad Noor Saadat Building, Al Khaleej Street, Al Murar, Deira, Dubai, United Arab Emirates

Store pickup hours:
Monday to Saturday
10:00 AM – 9:00 PM UAE Time

Store pickup orders are usually ready within 1 hour to 1 business day, depending on product availability and order confirmation.

To collect a pickup order, customers must provide the order number.

Pickup orders will be held for 3 days. If the order is not collected within 3 days, Bingoo may cancel the order and issue a refund.

All available payment methods may be used for pickup orders, including online payment options and Cash on Delivery where available.

8. Cash on Delivery

Cash on Delivery may be available for eligible orders within the UAE.

  • No Cash on Delivery fee is charged by Bingoo.
  • Bingoo may contact customers before dispatch to verify Cash on Delivery orders.
  • Customers should ensure their phone number and address are accurate before placing an order.

If a Cash on Delivery order cannot be verified, dispatch may be delayed or the order may be cancelled.

9. Address Accuracy

Customers are responsible for providing complete and accurate delivery information at checkout.

This includes:

  • Full name
  • Correct mobile number
  • Complete delivery address
  • Apartment, villa, building, or office details where applicable
  • Emirate

Bingoo is not responsible for delays or failed delivery caused by incorrect, incomplete, or unreachable customer information.

10. Failed Delivery Attempts

If delivery fails due to an incorrect address, unreachable phone number, customer unavailability, or refusal to receive the order, additional delivery charges may apply for re-delivery.

If an order is returned to Bingoo due to failed delivery attempts, the order may be cancelled and refunded after deducting applicable shipping charges.

11. Damaged Packages

Customers should inspect the package upon delivery before accepting it.

If the outer package appears visibly damaged, tampered with, or opened, the customer should refuse the delivery or report it to Bingoo as soon as possible.

To review a damage claim, Bingoo may require:

  • Clear photos of the outer packaging
  • Clear photos of the product
  • An unboxing video
  • Order number

For complete details about damaged or defective products, please review our Return & Refund Policy.

12. Lost Shipments

If a shipment is reported as lost, Bingoo will investigate the case with the courier partner.

After the investigation is completed, Bingoo may offer a replacement or refund, depending on the case outcome and product availability.

13. Returns & Return Shipping

Bingoo offers a 14-day return window for eligible sealed products.

The 14-day return window applies only to products that are unused, unopened, sealed, and in their original condition.

Return shipping costs are the responsibility of the customer unless the return is due to an error caused by Bingoo.

  • UAE return shipping fee: AED 25

Returns are subject to inspection and approval.

For full return conditions, please review our Return & Refund Policy.

14. Product Condition

Bingoo sells only genuine, brand-new products unless clearly stated otherwise.

We do not sell refurbished, used, or open-box products unless explicitly disclosed on the product page.

All products are covered under the original manufacturer’s warranty. For complete details, please review our Warranty Policy.

15. Public Holidays & Operational Delays

Bingoo does not dispatch orders on Sundays or UAE public holidays.

Delivery may also be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High-demand promotional periods
  • Events beyond our reasonable control

We work to dispatch and deliver orders as quickly as possible, but external delays may occasionally occur.

16. Contact Information

If you need help with shipping, delivery, pickup, or order tracking, please contact us.

Customer Support Hours:
Monday to Saturday
10:00 AM – 9:00 PM UAE Time

Blue Sky Phones Co. L.L.C (Bingoo)
Commercial License No. 523902
VAT Registration (TRN): 100260318900003
Shop No 2, Abdullah Mohammad Noor Saadat Building, Al Khaleej Street, Al Murar, Deira, Dubai, United Arab Emirates

Mobile / WhatsApp: +971 50 800 8483
Telephone: +971 4 397 9842
Email: Info@bingoo.ae
Contact Page: https://bingoo.ae/contact-us/

17. Related Pages