Terms & Conditions

Effective Date: 8 May 2026

These Terms & Conditions explain the rules for using Bingoo, available at https://bingoo.ae, operated by Blue Sky Phones Co. L.L.C, Dubai, United Arab Emirates.

By accessing, browsing, or placing an order on this website, you agree to be legally bound by these Terms & Conditions.

1. Company Information

Bingoo is the online store of Blue Sky Phones Co. L.L.C, licensed under No. 523902 and operating in Dubai since 2001.

We provide genuine electronics, mobile phones, accessories, gadgets, and related technology products with competitive pricing and reliable service across the UAE.

Company Address:
Blue Sky Phones Co. L.L.C (Bingoo)
Al Khaleej St, Al Murar, Deira – Dubai, United Arab Emirates

2. Use of Website

You agree not to misuse this website or engage in activities that may harm Bingoo, its customers, or its operations.

Prohibited activities include:

  • Fraudulent transactions or chargeback abuse
  • Unauthorized access to systems, accounts, or data
  • Interfering with website performance, security, or functionality
  • Automated scraping, copying, or extraction of website content
  • Using the website for unlawful activities under UAE law

We reserve the right to suspend or terminate access for users who violate these Terms.

3. Product Information & Authenticity

All products sold on Bingoo are 100% genuine, original, and brand-new unless clearly stated otherwise.

We aim to ensure all product descriptions, specifications, prices, images, and availability details are accurate. However, minor differences may occur due to manufacturer updates, packaging changes, or display settings.

Product availability may change without prior notice. Bingoo reserves the right to limit quantities, discontinue products, or cancel unavailable items when necessary.

4. Pricing & VAT

All prices displayed on Bingoo are listed in UAE Dirhams (AED) and include applicable VAT unless otherwise stated.

Shipping charges, if applicable, are calculated during checkout.

We reserve the right to cancel or correct orders affected by:

  • Pricing errors
  • Technical or system issues
  • Incorrect product information
  • Suspected fraudulent activity

5. Orders & Acceptance

Placing an order on Bingoo constitutes an offer to purchase products from us. All orders are subject to review, stock availability, and payment verification.

We reserve the right to:

  • Cancel orders due to stock unavailability
  • Refuse suspicious or fraudulent transactions
  • Request payment or identity verification
  • Cancel orders before shipment if necessary

A purchase contract is formed only after your order is confirmed and successfully processed for dispatch.

6. Payment Terms

Payments are securely processed through trusted third-party payment providers, including Stripe, Tabby, and approved banking partners.

Bingoo does not store complete payment card information on its servers.

Available payment methods may include:

  • Credit and debit cards
  • Apple Pay
  • Google Pay
  • Tabby installments, where available
  • Cash on Delivery, where available

7. Delivery & Inspection

Customers are responsible for providing accurate delivery information and inspecting packages upon delivery.

If the outer packaging appears visibly damaged, customers should refuse the shipment or contact Bingoo immediately.

Acceptance of delivery confirms that the package was received in acceptable external condition.

Estimated UAE delivery timelines:

  • Dubai and Sharjah: 1–2 business days
  • Other Emirates: 1–3 business days

Delivery timelines may vary during public holidays, promotional periods, weather conditions, or courier-related delays.

For additional information, please review our Shipping & Delivery Policy.

8. Serial Number Verification

Customers must verify that the product serial number matches the invoice before opening or activating the product.

If a serial number mismatch occurs, the product must remain unopened and Bingoo must be notified immediately.

9. Returns, Refunds & Warranty

Bingoo offers a 30-day return window for eligible products.

Products may qualify for return if:

  • The item is unused and in original sealed condition
  • The wrong item was delivered
  • A verified manufacturing defect exists

Opened, activated, or used electronic devices may not qualify for return unless confirmed defective after inspection.

Mobile phones and similar activated devices cannot be returned once opened or activated unless a verified manufacturing defect is identified.

Warranty coverage does not apply to:

  • Physical damage
  • Liquid damage
  • Misuse, negligence, or improper handling
  • Unauthorized repairs or modifications
  • Normal wear and tear

Returns, refunds, and warranty claims are subject to inspection and approval.

For more information, please review:

10. Limitation of Liability

To the maximum extent permitted under UAE law, Bingoo’s liability shall be limited to the amount paid for the purchased product.

Bingoo shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, business, or data
  • Delivery delays caused by third-party couriers
  • Technical interruptions beyond reasonable control
  • Damage resulting from misuse or unauthorized modifications

Nothing in these Terms limits consumer rights available under applicable UAE law.

11. Product Use Disclaimer

Bingoo is not responsible for damage resulting from:

  • Improper installation
  • Misuse or negligence
  • Unauthorized modifications
  • Unsupported accessories, chargers, or software
  • Failure to follow manufacturer instructions

12. Force Majeure

Bingoo shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters
  • Government actions
  • Customs delays
  • Internet, system, or payment gateway failures
  • Courier or logistics disruptions
  • Other force majeure events

13. Intellectual Property

All website content, including logos, text, graphics, product images, layout, and branding, is the property of Bingoo or its licensors.

No content may be copied, reproduced, distributed, or reused without written permission.

14. Privacy Policy

Your use of this website is also governed by our Privacy Policy.

15. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.

Any disputes arising in connection with the use of this website shall be subject to the jurisdiction of Dubai courts.

16. Updates to Terms

Bingoo reserves the right to update or modify these Terms at any time without prior notice.

Continued use of the website following updates constitutes acceptance of the revised Terms.

17. Customer Support & Contact Information

Our support team is available to assist with orders, delivery, returns, refunds, and warranty requests.

Customer Support Hours:
Monday to Saturday
10:00 AM – 9:00 PM (UAE Time)

Blue Sky Phones Co. L.L.C (Bingoo)
Al Khaleej St, Al Murar, Deira – Dubai, United Arab Emirates

Mobile: +971 50 800 8483
Telephone: +971 4 397 9842
Email: Info@bingoo.ae
Contact Page: https://bingoo.ae/contact-us/

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions.