Show sidebar

Awaiting Order Arrival

I haven't received my order. What should I do?

If your order has not arrived within the estimated delivery time, please contact us via our Contact Page or email. Our team will track your shipment and provide you with an update or resolution as quickly as possible.

What if the package is held by customs?

In rare cases, shipments to GCC countries may be delayed due to customs procedures. Our team will assist in coordinating with the courier to resolve the issue and ensure delivery.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

What if delivery is delayed?

While we aim to meet all delivery timelines, delays may occur due to logistics issues, public holidays, or external factors. We will keep you informed and work to resolve any delays as quickly as possible.

Ordering & Payment

Do you offer Cash on Delivery?

Yes, we offer Cash on Delivery (COD) within the UAE. You can pay in cash at the time of delivery.

What payment methods do you accept?

We accept secure payments via trusted providers including Stripe and Tabby (Buy Now, Pay Later).

Is it safe to pay on your website?

Yes. All payments are processed through secure, encrypted gateways. We do not store your card details.

Can I cancel my order?

Orders can be cancelled before shipment. Once shipped, cancellation is no longer possible and return procedures will apply.

Why was my order cancelled?

Orders may be cancelled due to stock availability, payment issues, or verification requirements. If this happens, you will be notified and refunded accordingly.

Returns & Warranty

Can I return a product after opening it?

Returns may be accepted depending on the product condition and inspection results. Please refer to our Return & Refund Policy or contact our support team for guidance.

How long does it take to get a refund?

Approved refunds are typically processed within 5–10 business days to the original payment method.

Do products come with warranty?

Yes. Products are covered either by manufacturer warranty or brand-specific warranty as outlined in our Warranty Policy.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

What should I do if my product is defective?

If you receive a defective product, please contact us within 48 hours of delivery. We will arrange inspection and provide a suitable resolution.